Rijkswaterstaat

The Dutch Department for Transport is one of the largest government departments and responsible for maintaining the road, rail, water and air transport infrastructure. Changing from a regional to a centralised organisation model is making the organisation more efficient, but it also requires that staff and strategic suppliers support and help implement the change.

Question: "We need one face to market" - as the Rijkswaterstaat starts to work as one team, how do they make sure strategic suppliers also experience one role, one standard, and one set of values?